Privacy Policy

About This Policy

This Privacy Policy explains how Align Gate, operated by ATTNS INNOVATION LABS PVT LTD ("Company," "we," "us," or "our"), collects, uses, discloses, and protects your personal information. Align Gate is a residential society management platform designed to keep residents, committees, and staff connected on security, payments, and community decisions.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing a privacy policy for the collection, use, storage, and transfer of sensitive personal data or information.

We prioritize the protection of your personal information and have implemented necessary and reasonable measures to safeguard the confidentiality of user data and its transmission over the internet.

By accessing or using our Services or Website, or by otherwise providing your information, you acknowledge and agree to the terms of this Privacy Policy. You expressly consent to the use and disclosure of your personal information in accordance with this Privacy Policy and the Terms of Use. If you do not agree, you should refrain from using our Services, Website, or providing any personal information.

I. Collection of Information

How Information is Collected

We collect information directly from you when you register an account, submit a lead form, make payments, or interact with our platform. We also collect information automatically through cookies, server logs, and similar technologies when you access or use our Website and Services.

What Information is Collected

• Account Information: Name, email address, phone number, and password when you register or submit a lead form.
• Society Details: Residential society name, block number, flat number, and your role (resident, committee member, or staff).
• Payment Information: Billing details, transaction history, and payment method details processed through our secure payment partners.
• Communication Data: Messages, feedback, meeting notes, and support requests you submit through the Platform.
• Usage Data: Pages visited, features used, time spent on the Platform, and interaction patterns.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Server logs, error reports, and access timestamps.

Security Protocols

All information collected is protected using industry-standard Internet Protocols, including SSL/TLS encryption for data in transit, secure server infrastructure, and access control mechanisms to prevent unauthorized access, disclosure, or modification of your personal data.

II. Uses of the Information Collected

We use the information we collect for the following purposes:

• To provide and deliver our Services to you.
• To monitor, improve, and administer the quality of our Services.
• To analyse Website usage and diagnose technical issues.
• To remember basic information provided by you for smoother and more effective access.
• To verify your identity and determine your eligibility to use the Website and Services.
• To process payments and manage maintenance fee collections securely.
• To generate AI-powered meeting summaries and decision records.
• To send important notifications about society updates, payment reminders, and security alerts.
• To provide customer support and respond to your inquiries.
• To ensure platform security and prevent fraudulent activities.

III. Cookies

Cookies are small portions of information saved by your browser onto your computer or device. We use cookies and similar tracking technologies to enhance your experience on the Platform. These include:

• Essential Cookies: Required for the Platform to function properly, such as session management and authentication.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve it.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

IV. Sharing of Information

We do not sell your personal information. We may share your data in the following circumstances:

• Consulting: We may share your information with trusted partners only to help provide specific services.
• Targeted Advertising: We may use your information to show relevant ads on other websites and platforms.
• Regulatory Disclosures: We may share your information if required by law or to protect safety and prevent fraud.
• Referrals: If you refer a service to a friend, the shared contact details will be used only for that purpose.
• Third-Party Websites: Our Website may contain links to other websites, and we are not responsible for their privacy practices.
• Business Transfers: Your information may be shared with our affiliates or transferred as part of business changes such as mergers, acquisitions, or sale of assets.

V. Security of Information

We use proper systems and procedures to protect your personal information and allow you to view, update, or delete it when needed.

We take reasonable security measures to protect your information from loss, misuse, or unauthorized access, including end-to-end encryption, secure access-controlled servers, role-based access controls, and regular security assessments.

Your information may be stored and processed within India, and we ensure it is handled securely in line with this Privacy Policy.

While we work to protect your data, information shared over the internet carries inherent risks, and the Company is not responsible for breaches beyond its reasonable control.

If we become aware of a data security breach, we will inform you promptly and take necessary steps to address it.

VI. Exclusion

This Privacy Policy applies only to information collected by the Company through the Website. It does not apply to any information you share voluntarily or publicly, such as content posted in public areas of the Website. Any such information is considered non-confidential and may be used or shared by the Company without restriction.

We also protect your personal information offline, as described in this Privacy Policy. Access to your information is limited to employees, agents, partners, and third parties who need it to provide our Services. However, the Company is not responsible for how partners or third parties handle your information outside the scope of our agreements with them.

VII. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Even after account closure, some information may be retained to meet legal, security, or legitimate business needs.

VIII. Right to Withdraw Consent

You can withdraw your consent at any time by contacting us or using the Website. Upon receiving your request, we will stop using your information unless retention is required by law. Please note that withdrawal of consent may affect your ability to use certain features of the Platform.

IX. Right to Correction

You can update or correct your personal information at any time by contacting us through email at support@attcity.in. We will make reasonable efforts to correct any inaccurate or incomplete data promptly.

X. Access Outside India

The Website and Services are intended for use within India. Users accessing the Platform from outside India do so at their own risk and are responsible for compliance with applicable local laws and regulations.

XI. Notification of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any important changes will be notified through the Website or by email. We encourage you to review this policy periodically. The "Effective Date" at the top of this page will be updated accordingly.

XII. Opt-In and Opt-Out

You may choose to stop receiving promotional or non-essential communications from us at any time by contacting us via email at support@attcity.in or by using the unsubscribe option provided in our communications.

XIII. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any complaints or concerns related to the processing of your personal information, you may contact our Grievance Officer:

XIV. Address for Privacy Questions

For any questions about this Privacy Policy or how your information is used, you may contact us at the following address. We will try to respond promptly to your inquiries.