Account
Delete Your Account
Permanently remove your Align Gate account and personal data.
Before You Delete
You can permanently delete your Align Gate account and the personal information associated with it at any time. Align Gate is operated by ATTNS INNOVATION LABS PVT LTD ("Company," "we," "us," or "our"). This page explains how to request deletion, what happens to your data, and how long the process takes.
Deleting your account is permanent. Once your account is deleted, you will lose access to your society profile, payment history, communications, and any other data linked to your account, and this action cannot be undone.
Delete from the Align Gate app
The fastest way to delete your account is directly from the Align Gate mobile app:
- Open the Align Gate app and sign in to your account.
- Go to the Profile (or Account) tab.
- Tap Account Settings, then select Delete Account.
- Confirm the request when prompted.
Your account and associated personal data are queued for permanent deletion and you are signed out automatically.
Request deletion by email
If you are unable to access the app, you can request deletion by email. Send a message to support@attcity.in from the email address registered with your account, using the subject line "Delete my account". Please include your registered phone number and society name so we can verify your identity.
We will verify your identity and complete the deletion within 30 days of receiving your request. We may contact you at your registered email or phone number if we need additional details to confirm ownership of the account.
What data is deleted
When your account is deleted, we permanently remove the personal information linked to it, including:
- Account details: Your name, email address, phone number, and profile photo.
- Society information: Your residential society name, block and flat number, and role (resident, committee member, or staff).
- Communications: Messages, feedback, complaints, and support requests you submitted through the platform.
- Payment method details: Saved payment instruments and billing details stored in your profile.
- Login credentials: Your password and authentication data used to access the account.
What data is retained
We retain a limited set of records where required to comply with legal, accounting, and tax obligations under applicable Indian law:
- Anonymised maintenance and payment transaction records kept for accounting, tax, and audit purposes.
- Records we are legally required to preserve for statutory or regulatory compliance.
These retained records are disassociated from your identity, are not used to contact you, and cannot be used to re-create your account.
Need Help?
If you have any questions about deleting your account or the data we hold, our team is here to help.